NHTSA Complaint #11652559 — 2023 NISSAN ROGUE

I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)