NHTSA Complaint #11652557 — 2018 FORD EXPLORER

I use this car for business as part of my income. Ford has issued an Advance Recall Notice. In January 2024. I have not been able earn money because of the recall notice. Manufacturer recall number: 24S02 NHTSA Recall number: 24V031 From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. That's 15 months ago with no income. Now I have another Advance Recall Notice on my other vehicle a 2020 Expedition Max Limited. I need to make a living. What actions can be taken.? I've called numerous times first to times, no answer phone just rang after initial message. The following times, a human answered after message but i was disconnected or inadvertently put on hold. Then steered to this page. Looking for some assistance.