NHTSA Complaint #11652378 — 2019 TOYOTA TUNDRA

The contact owns a 2019 Toyota Tundra. The contact stated while driving at an undisclosed speed on several occasions, the vehicle stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer on two occasions. The dealer diagnosed that the fuel pump had failed and needed to be replaced; however, the fuel pump part #770200C170 was on backorder. The dealer reprogrammed the fuel pump system twice as temporary repairs; however, the failure persisted. The contact stated while driving 35 MPH, the vehicle stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the residence, where it was diagnosed by a mobile mechanic. The mechanic diagnosed that that the fuel pump was burned, causing the electrical connector part #9098010844 to burn and melt. The dealer was contacted and informed the contact that the electrical connector part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the factory warranty. The failure mileage was approximately 102,000.