NHTSA Complaint #11652116 — 2022 FORD F-250

The contact's husband owns a 2022 Ford F-250. The contact stated while her husband was driving 30 MPH and pulling into the dealer's driveway for an oil change, the vehicle stalled. An unknown warning light was illuminated. The vehicle failed to restart and was pulled into the service bay. The dealer was able to diagnose the vehicle with the assistance of a manufacturer field technician. The dealer diagnosed that there were metal shavings in the oil and in the fuel system. The dealer repaired or replaced the internal high-pressure fuel pump components. The contact later received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated while the dealer was performing an oil change on the vehicle recently, and the dealer informed the contact that there were metal shavings in the oil and there was oil leaking into the engine compartment. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact they could not verify the recall remedy status information. The failure mileage was approximately 50,000. VIN tool confirms parts not available.