NHTSA Complaint #11652110 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While the contact's daughter was driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the failure reoccurred while driving, and the vehicle lost motive power. The vehicle was towed to an unknown dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been at the dealer for over 60 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was unknown. VIN tool confirms parts not available.