NHTSA Complaint #11651354 — 2019 FORD F-150

My 2019 F-150, which has less than 60,000 miles, has a bent valve in the 2.7L EcoBoost engine. Bent valves are a known issue for this model engine that has led to a recall for similar engines. Despite being outside the 5-year warranty period, my vehicle is within the mileage limit that Ford sets as a marker for major issues. After contacting Ford Care to request they cover the cost of this premature failure, I waited for over a month to receive their offer. It was for about $4400 of a $10,000+ cost. The partial coverage offered is not sufficient given the circumstances. It's important for Ford to stand by its products and support customers facing problems due to manufacturing defects. Especially with engine models, like mine, that have had so many issues that the company no longer makes or uses that engine model. A recap: • The service advisor at Rick Ridings (my Ford service dealership in Monticello, IL) acknowledges that a vehicle with such low mileage should not have a bent valve and require such extensive, premature repairs. • I’ve found years of reports from other Ford owners in online forums talking about valve issues with this model engine. Early failures of the 2.7L EcoBoost engines were traced to fractured intake valves that caused significant engine damage. • Ford had a massive recall on EcoBoost 2.7L engines from 2021 to 2022 where the issues were with intake valves made from a material not being up to spec. • Today, Ford no longer uses this engine – a decision I'd guess was driven in part by the engine’s history of failure. • Overall, it’s a clear pattern of defects with the valves in the 2.7L EcoBoost engine. I simply want Ford to stand by the customers that buy their products when there appears to be evidence of a manufacturing defect that caused the issue at hand. All I want is the cost of the repair or replacement covered.