NHTSA Complaint #11651283 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that upon starting the vehicle and shifting to reverse(R), the vehicle failed to respond, and the gear shifter was stuck in reverse(R). The contact was able to move the gear shifter to park(P) after several attempts, and the contact turned off the vehicle with the ignition key. The dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was towed to Strictly Transmissions, where it was diagnosed that the shifter cable to the transmission had detached. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for the VIN to be added in the recall. The failure mileage was approximately 197,000.