NHTSA Complaint #11650951 — 2019 JAGUAR I-PACE

I bring to your attention the inappropriate handling of the 2019 IPACE buybacks by Jaguar Land Rover North America, JLR. I own a 2019 IPACE purchased new from Jaguar Fort Lauderdale. In Oct 2024 and Feb 2025, JLR abandoned its attempts to repair the defective batteries of these cars and filed recall notices H514 and H536 with the NHTSA. JLR offered to buy back all 2019 IPACE vehicles as a definitive solution to the battery safety issue. JLR has made take-it-or-leave-it offers based on the 10/24 Kelly Blue Book values to repurchase the cars. I consider the date and the KBB value to be irrelevant to the 2019 Jaguar IPACE issue.On March 6, 2025, JLR offered me 29% of the original purchase price to repurchase my vehicle. I did not accept the low offer because, under consumer protection and warranty laws, the car should be repurchased at its original value minus a mileage deduction. My car has 40,000 miles on it, which is well within the 100,000-mile or 8-year warranty period for the battery. The KBB value reflects the dramatic drop in the market price of my vehicle in the used car market, resulting from JLR's inability to fix the batteries. Using the KBB value unfairly penalizes me for JRL’s manufacturing errors and failure to correct faulty equipment. If the car’s battery were working, the car would be worth more. I requested that JLR adhere to its Dispute Resolution Manual, which offers a resolution to warranty disputes through the Better Business Bureau Autoline Program. Despite its contractual promise, JLR refused to participate in the BBB process. As a result of JLR’s warnings, I understand that I have a potentially unsafe vehicle parked outside my garage. I am faced with the prospect of driving a car that poses significant safety issues or accepting a low offer that does not allow me to buy an equivalent vehicle. I respectfully request that the NHTSA consider asking JLR to fulfill its obligation to address the buy-back value or accept mediation or arbitration.