NHTSA Complaint #11650779 — 2022 GMC SIERRA 1500
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11650779 |
| Vehicle | 2022 GMC SIERRA 1500 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MO |
Consumer Description
On [XXX] I was driving East on [XXX] in Joplin , MO at 75mph when my 2022 GMC Sierra put itself into Neutral. I could not get the truck back into gear and I was slowly decelerating. There were no warning lights or indications of a problem. When I was coasting down the Interstate and trying to get the truck back into gear, I would get a message that said "Conditions not safe for shift" I took the nearest exit and coasted to a stop in the end of the exit ramp. Once I came to a complete stop, my truck shut off. It never started again after that. I was blocking traffic from [XXX] and had to stand there for 30 minutes waiting on a tow truck to move me out of the way so traffic could flow again. There was no way to get the truck into Neutral again so that I could push it. The tow driver thought I had a bad battery but wasn't able to jump start it. I had him drop my truck off at my office where I planned to install a brand new battery. A couple hours later, we determined that the battery was not the problem. Still no warnings or indications of a problem with the truck. I towed it to the nearest GMC dealer the following Monday. It has been there now for 5 weeks waiting on a new 6.2L motor that according to the service department, needs to be replaced. I was told this is happening a lot across the US right now, which is the reason for no estimated completion time on my truck. I understand there is currently no recall or lawsuit even though, from what I was told, this potentially affects 880,000 vehicles. I feel that the way in which my truck stopped was dangerous and inconvenient to me and those around me. I would like to know what GM is doing to try and get these vehicles back running again and how we know that the replacement won't have the same issue a few more years down the road when the warranty is long expired. Currently in a loaner car from the dealer but as this is a registered commercial vehicle, we really prefer the truck back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
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