NHTSA Complaint #11650647 — 2023 DODGE DURANGO

Chrysler Dodge Jeep Ram of Willoughby, Ohio. I traded in my 2022 Ram 1500 V8 HEMI Midnight Edition, which was in mint condition with only 8,800 miles, because I needed a vehicle with more space after the birth of my child. I chose a Dodge Durango GT Premium, effectively trading down, and I expected not to come out of pocket for anything. While I was willing to cover the taxes, I did not expect any further expenses—especially not for basic safety or cosmetic issues. Right after leaving the lot, I noticed that all four tires on the Durango were severely worn, and one had a deep cut, making it a legitimate safety hazard that could result in a blowout. I immediately returned and showed the salesman, who refused to replace the tire, even the damaged one, instead offering new tires at what they claimed was “dealer cost”—$271 per tire. However, I quickly found the exact same tires available from major retailers like Walmart and Amazon for $198–$226, proving that the dealership was not being transparent about their pricing. In addition to the tire issue, I also noticed numerous paint chips all over the front end of the Durango while I was still at the dealership. At first glance, I assumed they were just dead bugs. It wasn’t until I took a closer look that I realized the paint was chipped in many spots. Rather than offering to fix it or even acknowledge the issue, I had to ask for a paint chip marker myself. They never offered to repaint the area or do anything beyond handing me the pen. This is a vehicle I had just agreed to purchase, and this level of poor presentation and lack of attention to detail is unacceptable