NHTSA Complaint #11650565 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic related the failure to an unknown recall and referred the contact to the dealer for the recall repair. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the related recall. The dealer informed the contact that upon test-driving the vehicle, there was smoke coming out from an undisclosed location. The dealer determined that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.