NHTSA Complaint #11650250 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that while driving at 50 MPH on a country road, the transmission failed to shift as needed. The transmission shifted into the fourth gear, then to the eighth gear. The shifter became stuck in fourth gear. The vehicle jerked and hesitated and shifted into neutral without driver input. The message to see the Owner’s Manual light was illuminated but turned on and off. The vehicle was taken to the local dealer, who informed the contact that it was a characteristic of the transmission and not a failure. The vehicle was not diagnosed or repaired. While driving at undisclosed speeds, the vehicle stopped. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. Additionally, there were metal shavings in the clutch fluid. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 78,000. The VIN was not available.