NHTSA Complaint #11650230 — 2024 CADILLAC LYRIQ
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11650230 |
| Vehicle | 2024 CADILLAC LYRIQ |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
- Software failure resulted in loss of steering control, speed control, and brakes became unavailable. I was on highway car was at 65 mph and then I got a bunch of error messages mentioned below- 1) Steering assist not available 2) AWD is disabled 3) Headlamps not available 4)Service brake assist And then I was not able to brake the car, and steering became highly unresponsive. I took my foot of gas and let the car roll for 1 mile before stopping safely on shoulder, from where I called Cadillac for support (they towed the car back), since error didn't resolve after stopping or rebooting the car. I took screenshot of these errors after stopping and attached them in this email. - Yes it put safety of me, my passenger, and other vehicles at risk, loss speed and steering control you have cause me to hit any other car. - Yes problem is reported to manufacturer, car is in service. - Vehicle is with Service, since no one got hurt, we didn't involve police. - No prior message or warnings we recieved, all errors come as soon as the issues appear.
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