NHTSA Complaint #11649553 — 2024 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11649553
Vehicle 2024 SUBARU OUTBACK
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.

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