NHTSA Complaint #11649542 — 2020 FORD RANGER

The contact owned a 2020 Ford Ranger. The contact stated that his wife had parked the vehicle in the residence driveway and was bringing purchases into the residence when she returned to the vehicle she observed that gray smoke was being emitted from under the hood. The contact came out to the driveway, observed the smoke, and saw that flames were coming from the driver's and passenger side of the hood. The contact stated that the fire department was called but when they arrived the vehicle was engulfed from the front to the rear. The contact stated that the fire department extinguished the flames using water and chemicals. The contact stated that the fire department had written an incident report. The contact stated that his insurance provider had the vehicle towed to an impound lot and declared the vehicle a total loss. The manufacturer was informed of the failure and referred the contact back to his insurance provider. The failure mileage was approximately 24,500.