NHTSA Complaint #11649156 — 2018 VOLKSWAGEN TIGUAN

Panoramic Sunroof randomly exploded while my car was parked at my workplace. I parked the vehicle after 8am. My sunroof spontaneously exploded at roughly 2:30pm. A coworker had arrived seconds before the explosion, he parked his vehicle behind & across the lot. While standing by his car, the full outer glass panel forcefully ejected off of my Tiguan sunroof & flew across the parking lot before shattering into pieces. My coworker described the explosion like a gunshot. He called me out to assess the damage, glass was all over the parking lot, most of the sunroof’s lower glass panel broke off & shattered on the rear-right passenger & middle seats of my vehicle. Piles of shattered glass landed where my daughter “would have sat” if she were in the vehicle. This experience has been distressing.The thought that this could’ve happened while driving on the road or with my family is absolutely terrifying. What is tragic, is there are several documented cases & reports of a class action settlement yet no recalls or warnings of the possible dangers with Tiguan’s LED Panoramic Sunroof. I contacted the VW St. Aug. FL dealership which is where I purchased the vehicle, reported the incident, the vehicle was dropped off to be inspected the next day, (today) (their sales team confirmed no active recalls were on the vehicle). Instead of receiving assistance & escalating the hazardous report to their VW Corp.Level, I received a call from a repair tech who was rude, showed no empathy & stated that I need to come pick up my car. He stated that it would not be covered under warranty, I need to contact my insurance company to file a claim. He told me to return the loaner that I received yesterday, or he would start charging me $100/a day. I questioned his poor handling of the matter, asked if he tried to escalate the matter to a manager, or VW, he declined to & hung up on me, twice. I never received an estimate for repairs. Their GM never called back. Security cameras recorded incident.