NHTSA Complaint #11649068 — 2020 CHEVROLET TRAX

The contact owns a 2020 Chevrolet TRAX. The contact stated while driving at an undisclosed speed, the steering wheel independently turned to the right and seized. The contact's vehicle crashed into a parked vehicle. The contact stated that the vehicle was uncontrollable. The contact stated that the failure occurred in a residential neighborhood. The contact's vehicle was damaged to the front passenger's side fender area. The parked vehicle was damaged to the driver's side fender area. The contact stated that she bumped her head during the crash, however did not seek medical treatment. No Police report was filed. The vehicle was towed to the dealer, however the failure was not duplicated. The manufacturer was made aware of the failure and a case was filed. The manufacturer ordered an investigation and determined the failure was not due to a manufacturer defect. The failure mileage was approximately 28,000.