NHTSA Complaint #11571662 — 2020 CHEVROLET TRAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11571662
Vehicle 2020 CHEVROLET TRAX
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I'm contacting nhtsa to make a recall request on chevys 2020 trax . less than 3 years old and has 23,300 miles , the chevy trax needed both control arms, both side tie rod ends , 2 alignments. I'm going to say to nhtsa I think chevy didn't manufacture the 2020 trax with strong enough front suspension and steering parts. What component or system failed or malfunctioned, and is it available for inspection upon request? The both front bottom control arms . I asked the ourisman dealership to give them to me after the repair was paid they didn't give . and the ourisman dealership said it was only one bad inner tie rod end but both where bad . I had the tie rod ends replaced at independent service center and they kept and gave me the old bad tie rod ends. How was your safety or the safety of others put at risk? If these parts broke off during driving would be a deadly crash of multiple vehicles especially on a interstate. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes by to ourisman dealerships and one independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? by the chevy dealerships but they didn't give me the parts after the repair but I did ask for the parts. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, didn't

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