NHTSA Complaint #11649009 — 2023 FORD F-150 LIGHTNING BEV

I was leaving my storage unit on Sunday October 6, 2024 at around 7 pm. I was traveling at 5 mph as I approached the exit gate code box. I stopped at the top of the steep hill by depressing the brake. I rolled down the window so I could put the code in that opens the rolling gate below. As I took my foot slowly off the brake, suddenly the vehicle rapidly accelerated, veering slightly left, the steering wheel locked as I pressed the brake pedal twice more it was unresponsive. We flew like a rocket ship knocking down small trees, 2 light posts with 1 light coming down and breaking passenger side windshield. Continuing crashing through 2 iron water main fixtures and through an iron gate. At the bottom of the hill the truck flew into the air and came to a hard landing, the steering wheel unlocked and we came to a stop quickly as the one pedal finally engaged and the computer screen announced " one pedal engaged". Then announced Power Train Malfunctioned. Also airbags never deployed. Prior to the wild ride, the vehicle was awaiting the overdue WiFi update named Power Train system update and prior to approaching the hill, I had tried twice to turn on the one pedal and got the never before seen message " one pedal failure could not engage". Truck was a total loss and my passenger and I were injured. When I contacted a Ford representative and told them about the incident, I mentioned that there was 2 other incidents of a brief steering wheel lock and rapid acceleration without injury or crash, I was told that I should have brought it in, therefore they were not responsible. The 2 brief incidents left me unsure of what had happened so we thought it was a fluke and without out any computer warnings we paid it no mind.