NHTSA Complaint #11648465 — 2004 NISSAN SENTRA

I have been getting recall notices for over 2 years on my 2004 Sentra concerning airbag replacement. I called the number on the recall mailing and was told on multiple occasions that the car was dangerous to operate. I am a [XXX] and was assured that the Nissan recall team offered a mobile repair service and that my repair was in the range of mobile repair service technicians and that a repair tech could be sent to my location. I agreed to the time line that they suggested. I just requested the exact time and date of the repair work. Nissan agree to the repair service arrangements and I thought that I would have the service work done at my location. As time passed the Nissan agent called multiple times assuring me that when a repair unit was available that it would be dispatched to my location to preform the required service. After 2 full years of delays and failed attempts, I am suddenly told that no mobile service repairs are possible in my location. When I asked why I was told the mobile service could be preformed at my location I was subjected to the agent speaking abusive and hostile attitude. The issue has not been resolved as of this date. So I do want to file a compliant and also make the company aware of this situation. Thank for the opportunity to present my concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)