NHTSA Complaint #11648444 — 2018 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11648444
Vehicle 2018 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

My 2018 Kia Soul burns oil creating the engine to misfire, stall, putter, tick. Ive had my oil changed on a Friday, and by Tuesday, there is no oil left in my engine. The local Kia dealership is currently doing an "oil consumption" test, however was alerted by Kia Corporate to not go any further unless I get them 7 years of my oil change records. My car is still under warranty. I have provided the oil change records. The local KIA dealership advised I drive my car if I need to, knowing there is a faulty engine, and that could cause harm or death! KIA does NOT stand by their warranty and tries to nickel and dime their good, loyal customers. They manufacture faulty engines, putting peoples lives at risk! My car is sitting at the dealership, waiting on approval from KIA while I am left with no car. Also, the dealer does not have any loaners available.

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