NHTSA Complaint #11648211 — 2018 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11648211
Vehicle 2018 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

Was driving and car started overheating. Looking at coolant levels, they were low. Refilled coolant and car started fine. Next day driving the vehicle, the engine shut down completely. Took the vehicle to Parks Ford dealership in Hendersonville NC to find the problem. I received a call from a service representative and he said there is a coolant intrusion into the cylinder or cylinders and the engine needs to be replaced. I asked to check for recalls and he stated none were found. I did my own research and found many vehicles with the 1.5 liter Ecoboost engine have had this issue and have had a recall in the past. I. Short, Ford has said they will not have my vehicle fixed due to the fact the 3 year warranty has expired and or 85,000 miles have been passed. I have financed this vehicle starting [XXX]. As of now my vehicle has almost 110,000 miles. Doing more research into this Ford has offered a fix for this. A new midi small block replacement and head gasket replacement. Doing more research into this, I have found the vehicle engine could possibly catch on fire if the coolant intrusion is not corrected. The Ford dealership quoted me $9,000 without tax to replace the engine. This just isn't doable. How can this not be a safety issue if the vehicle can and will shut off while driving and potentially catch on fire? Ford should replace the flawed engine design that they have been very well aware of. I am still making payments on this vehicle to own and I cannot risk driving it because it is used to transport my children and my wife, not with the safety factors involved. Help to have the manufacturer flawed design fixed to the updated design, that has no issues of the same, would help blue collard individuals a tremendous amount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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