NHTSA Complaint #11647818 — 2012 KIA SOUL SERVICE BRAKES, HYDRAULIC

Complaint Details

ODI Number	11647818
Vehicle	2012 KIA SOUL
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	February 15, 2025
Date Filed	March 12, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

We have tried multiple times to obtain information on this recall. My husband was finally told we must travel over 240 miles for this procedure. This would include two separate trips to Eugene. The first trip for the diagnosis and the second trip for the remedy "if it needs it". Every person at the dealership told my husband a different story and he finally gave up. We are older and we do not travel anymore. We do not have the internet. I am hoping you can help in some way. This is a huge inconvenience, not to mention the cost of gas. Any help would be appreciated.

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