NHTSA Complaint #11647749 — 2023 CHEVROLET SUBURBAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11647749
Vehicle 2023 CHEVROLET SUBURBAN
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

In October 2024, the vehicle just shut off while we were driving down the road. Had to pull off to the side and got it going after about 5 minutes. Couldn't get the vehicle to replicate the problem so nothing chevy could do. No check engine light. No codes were given. On January 4th the vehicle started making a horrible noise. But then stopped making the noise on January 5th. Called Olympia, Washington Chevrolet to get it in to be looked at. Soonest appointment they had was February 5th. I made the appointment. February 11th, the engine seized and quick working completely. February 13th, had the vehicle towed to the nearest Chevrolet. Getting the vehicle into neutral and on the tow truck was terrifying. Makes me question the transmission. My vehicle has been at Chevrolet since January 13th. Today is March 11th. I do not feel safe driving this vehicle once it does get fixed. It has left me stranded twice. Once when it just shut off and another when it actually broke down for good.

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