NHTSA Complaint #11647128 — 2024 FORD ESCAPE FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Complaint Details

ODI Number	11647128
Vehicle	2024 FORD ESCAPE
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	July 9, 2024
Date Filed	March 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

On dashboard, states: Regain Control, Bind Spot System Fault, Cross-Traffic System Fault, Front Camera Fault Service Required, Pre-Collision Assist Not Available. We have a [XXX] in the car and the added safety features to assist while driving are faulty. Ford knows it is an issue but has not been able to fix it. Taken it in twice for a system wipe but it reappears within a day. Spoke with Ford Customer service to begin a claim. We purchased the vehicle in June 2024 and started in July 2024. Was told a fix would be March 2025, now they said May 2025. Keeps getting pushed out because they cannot fix the issue. Warning lights on dashboard on at all times. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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