NHTSA Complaint #11646805 — 2017 HYUNDAI SANTA FE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11646805 |
| Vehicle | 2017 HYUNDAI SANTA FE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
My 2017 Hyundai SanteFe (76,000 miles) stoped running late night, dark highway. Manged to pull off onto the shoulder. The engine wouldn't even turn over. After about a 2 hour wait I had the vehicle towed to my residence, eventually having it towed to the dealer from which it was purchased. After a few days the service advisor called to tell me that the entire engine needs to be replaced. That, he said, will take 3+ months because it's a manufacturer"s defect. I explained to him that I depend on my SUV for personal and professional reasons so I asked if a loaner car could be provided. The dealer, Heritage Hyundai of Towson, and Hyundai corporate (I called) both refused. Also: Aproximate Blue Book value is $15k. Hyundai's cost to replace the engine is $30k according to the service writer at Heritage.
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