NHTSA Complaint #11646709 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while driving approximately 30 MPH, the engine temperature gauge went to HOT, the vehicle decelerated, and the engine went into LIMP Mode. The engine overheated warning light was illuminated. The vehicle was taken to the mechanic who diagnosed the vehicle and determined that the water pump failed and needed to be replaced. The water pump was replaced, and coolant was added. The coolant level was low immediately. The failure persisted and the engine seized. The vehicle was towed to the dealer to be diagnosed and the contact was informed that there was coolant intrusion into cylinders #2 and #3. The contact was informed that the long block assembly and manifold needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 146,000.