NHTSA Complaint #11694081 — 2013 FORD ESCAPE

The contact owns 2013 Ford Escape. The contact stated while driving 25 - 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as indented. An independent mechanic was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The engine was replaced once; however, the failure persisted. The contact related the failure to NHTSA Campaign Number:13V583000 (ENGINE); however, the VIN was not included in the recall. The manufacturer was notified of failure but offered no assistance. The failure mileage was 167,294.