NHTSA Complaint #11646342 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while her husband was driving 75 MPH, there was an abnormal coolant odor coming from the engine compartment. The contact stated that her husband was adding coolant to the coolant reservoir weekly. The low coolant message was displayed on the instrument panel. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the freeze plug had failed, and that coolant was leaking into the engine. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 12V431000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 151,000.