NHTSA Complaint #11646164 — 2020 TOYOTA RAV4

Power lift gate not opening and shutting then noted that the mount on the passenger side is partially sheared off the car bracket and starting to separate on the drivers side. Was unable to close the hitch all the way, and beeping continuously while driving so brought to a toyota dealer service who ordered replacement pistons, in the mean time battery died due to being unable to close back. Once piston parts were obtained by toyota service center, had to have the car towed due to battery not able to be charged, then they noticed the bolts starting to shear off. Stated they have never seen anything like this but when looked online, found this has been a common problem and a class action suit has been filed for this exact reason