NHTSA Complaint #11646133 — 2018 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11646133
Vehicle 2018 HYUNDAI ELANTRA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

While diving the vehicle started to sputter and the ignition turned off. I was able to start it but the vehicle was making loud clunking sounds and max speed of 10mph. I pulled off on the side of the road and called for a tow to a reputable repair clinic. I told them what happened and they stayed they would be required to remove the engine to determine the issue. $$$ I paid the funds and they informed me the engine was shot. The vehicle has just over 80,000 miles. I contacted Hyundai directly and was told the manufacturer 100,000 mile powertrain warranty was invalid due to me not being the I original owner. I convinced them to take a look and make their determination. After paying out of pocket again for towing and the $175 I initial service fee Hyundai again told me the engine was shot and their was other issues alongside the engine that would need to be fixed. They gave me a quote of over $16,000+ on a vehicle that was less than 6 years old and under 85000 miles. NONE of which they stated was covered under their powertrain warranty. The vehicle is blue booked at about $5,000 and I spent less the what would be required to repair the vehicle. Hyundai has been zero help, they have not supported their product even after I was told by a reputable resalesman that there is a silent recall on this engine for this issue. Im left without a car, still being required to pay the car payment to the loan company and keep full coverage on a car that hasn't driven since early May 2024 and the insurance company isn't helping because the vehicle wasn't in a accident and is an electrical/manufacturing issue, regardless that I have loan lease payoff. I honestly need some advice. Not to mention I am a disabled veteran, Hyundai will not pull any strings. It's sad because I know this is no fault of my own and had taken care of all the vehicles needs when required (oil, tires, spark plugs, alignments ect.. what should I do??

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