NHTSA Complaint #11646074 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the brake pedal was depressed and went to the floorboard. There was no warning light and the vehicle failed to stop. The contact coasted the vehicle into a parking lot until the vehicle came to a stop. The vehicle was inspected by an on-sight independent mechanic who informed the contact that brake fluid was spewing from the vehicle. Due to the failure, the vehicle was towed to an independent mechanic who diagnosed the vehicle with a defective ABS module. The contact was later informed that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 103,042.