NHTSA Complaint #11645999 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift the gear shifter, the gear shifter failed to move to the intended gear. No warning light was illuminated. In addition, the gear shifter was stuck in reverse(R). The contact stated that a tow truck arrived on the scene and was able to move the gear shifter to park(P). An appointment was scheduled with the dealer to inspect the vehicle. The vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to an undisclosed recall; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.