NHTSA Complaint #11645983 — 2017 HYUNDAI SANTA FE

I am writing to express my serious concerns regarding the vehicle we purchased in October 2022. Initially, the vehicle performed adequately with only the usual repairs. However, in August 2024, we began to hear a rattling noise coming from the engine. Regrettably, the situation has since worsened significantly. At any given moment, the vehicle can stop working entirely while driving, posing a severe safety risk. We have found ourselves having to pull over to the side of the road and attempt to restart it. To avoid being stranded, especially during the winter months, we limited our driving to within a five-mile radius of our home. By January 2025, the engine had completely failed, rendering the vehicle immobile. Upon contacting the Hyundai dealership, we were informed that there are no recalls associated with our vehicle's VIN number. It was at this point that we discovered our vehicle had already undergone an engine replacement before our purchase, a fact that was never disclosed to us. Additionally, we learned about a class action lawsuit against Hyundai for issues with smaller engines. Our vehicle, which is equipped with a V6 engine, is experiencing the exact same problems as those smaller engines. We are now left with an unusable vehicle that we still need and pay for every month. I am bringing this matter to your attention in the hope of receiving guidance or assistance. Thank you for your time and understanding.