NHTSA Complaint #11645812 — 2020 FORD ECOSPORT

-The oil pump failed while I was driving on the interstate. My vehicle suddenly lost power without warning. There was moderate traffic, and I almost did not make it to the shoulder in time, having to swerve around vehicles. -My vehicle was towed to a Ford Dealership and their service department told me "The engine tore itself apart from the inside" and that repairs would be "About $7000". From there it was towed to my driveway. It has been sitting in my driveway since July 2023. I've been forced to continue making payments on it this entire time. -I attempted to have the recall repair scheduled three times at a Ford dealership, but each attempt failed: *December 2024 (in-person visit): I was turned away and told to schedule later. *January 2025 (phone call): Provided my information, but never received a follow-up. *February 2025 (online service request): Ford never responded. ---Because of Ford’s lack of response, the issue has not been officially confirmed by a dealer, but it matches the symptoms of the oil pump recall (which affects my VIN). -No, the vehicle has not been inspected because Ford has refused to schedule an appointment despite multiple attempts. -No, there were no warning lights, messages, or prior symptoms before the failure. The vehicle suddenly lost power without any prior indication, which made the situation even more dangerous.