NHTSA Complaint #11645759 — 2023 HONDA ACCORD HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11645759
Vehicle 2023 HONDA ACCORD HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

While driving at speeds between 3-70 MPH, the vehicle will intermittently display multiple warning lamps along with having an immediate loss of motive power (go into LIMP mode). When this occurs, the car must be coasted over to the side of the road & restarted typically twice to clear all of the dash alerts. Having a car go into LIMP mode while driving on city streets, highways or interstates puts our family in danger as well as the safety of others on the road near us. This issue has reproduced itself over a dozen times for our family & the service department has not been able to reproduce/confirm when brought in for repair. The service team on the 1st service date found multiple codes for loss of communications. They cleared the codes, found no permanent codes, performed a hard reset on the system & sent the car home. The 2nd service call again showed multiple codes for loss of communications. They were not able to reproduce the issue & sent the car home. The 3rd service call displayed the same codes as before. They updated the ICM software & sent the car home. The 4th service call displayed the same codes. The service team attempted to reproduce the issue by driving the vehicle for ~250 miles unsuccessfully & wanted to send the car home. We disagreed & they mentioned we should open a case with Honda which we did. Several days later Honda & the service team replaced the integrated control unit. It will take much time & many miles before we can be certain the ICM replacement did or did not resolve the issue. The issue 1st occurred near 6,200 in mileage and roughly 4 months after purchase. The car now has over 27,000 miles. As far as warning lamps during an event, multiple pop up that are images/icons as well as text of issues you can scroll through. Battery lamp, vehicle stability assist reduced traction and handling, brake system problem brake performance may be reduced, electric power steering system problem steering assist reduced, etc.

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