NHTSA Complaint #11645493 — 2018 FORD ESCAPE

The contact's daughter owns a 2018 Ford Escape. The contact stated while in a parking lot, the vehicle failed to shift into gear without warning. A tow truck driver was able to temporarily repair the vehicle and instructed the contact to drive the vehicle straight to the residence. The contact's grandson was able to reconnect an unknown part on the transmission which temporarily fixed the transmission. The contact stated that while her daughter was driving at an unknown speed, the vehicle shut off with the "Transmission Fault Service Now" message displayed. Due to the failure, the vehicle was towed to a dealer and was diagnosed with transmission failure. The vehicle was under NHTSA Campaign Number: 22V413000 (Power Train); however, the contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 130,000.