NHTSA Complaint #11645373 — 2021 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11645373 |
| Vehicle | 2021 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MN |
Consumer Description
I have had 2 incidents involving drivetrain failure which almost resulted in accidents. On 26 September 2024, I was in left lane passing other vehicles when suddenly my vehicle (2021 Jeep Cherokee Trail Hawk) started jerking, felt and sounded like something exploded under vehicle. I was among a group of vehicles, including semi trucks with trailers, both behind me as well as along side me. Vehicle suddenly lost forward motion, engine rpm kept increasing and decreasing, vehicle would jerk like something in drivetrain was binding up but still did not have forward power and losing speed. Dash lights started coming on and going off, then check engine light remained on. while still in passing lane, I had no power to drive forward so I immediately signaled to attempt a safe maneuver in traffic to right edge of road as there was no space on left shoulder. Several vehicles had to swerve to avoid hitting us, a very frightening and unsafe experience. Once I was on side of road, vehicle would not move in any direction, transmission made like a grinding sound if put from drive to park. Vehicle was towed to Papik Motors for repair. Dealer determined shift actuator forks were worn and replaced shift actuator. there were no loaner or rental vehicles available from dealership, I had to rent a Uhaul to get us and camper home. Vehicle returned 4 Oct 2024. On 21 January 2025 while attempting to pass a vehicle on 2 lane highway, my transmission seemed to go into neutral as I was passing causing me to almost be hit by oncoming vehicle as I had lost forward motion. After stopping, vehicle seemed to operate fine but on way home, vehicle made loud noises, transmission was grinding and would not drive. I was able to drive in 4x4 low along edge of road to the dealership. they found metal in PTU case. estimated time for repair is May or later due to parts not available. I have loaner vehicle. Contacted Stellantis twice. Case manager has not called back. I do not and will not feel safe driving
Related Complaints for the 2021 JEEP CHEROKEE
Other POWER TRAIN Complaints
#11713965
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...
#11706912
I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There...
#11705902
PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall nee...
#11704383
I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was perform...
#11701952
I have had a service 4wd light on for months. The Power Transfer Case part has been on backorder from jeep for over 4...
Recent Complaints for the 2021 JEEP CHEROKEE
#11714199
UNKNOWN OR OTHER
The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety ...
#11713965
ELECTRICAL SYSTEM
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...
#11713965
UNKNOWN OR OTHER
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...
#11713613
AIR BAGS
Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash,...
#11704201
ENGINE
The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the veh...