NHTSA Complaint #11645351 — 2019 BMW X3

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11645351
Vehicle 2019 BMW X3
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

Emergency Call System Malfunction warning message showed up on dashboard. Got it diagnosed at a BMW Dealer and they said there is a leak with the sharkfin antenna that allowed water to seep in and short the telematics control unit. Quoted $2500 by BMW to replace and reseal antenna. In the event of an accident and the driver becomes unresponsive, the vehicle won’t automatically call emergency services since. With this malfunction, my GOS, Bluetooth microphone, and BMW app all do not work. Also can’t get my emissions done because the warning message is blocking the odometer. Contacted BMW North America to investigate and they contacted the dealer saying they can’t do anything about it. Honestly worried to drive the car especially in the winter, if I go off the road or something else and become unresponsive emergency services will not be called.

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