NHTSA Complaint #11645312 — 2012 LEXUS CT SERVICE BRAKES

Complaint Details

ODI Number	11645312
Vehicle	2012 LEXUS CT
Component	SERVICE BRAKES
Date of Incident	February 19, 2025
Date Filed	February 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

My 2011-2013 Lexus CT200h exhibits malfunction indicator lamp illumination for the brake, ABS, and traction control systems, accompanied by diagnostic trouble code C1391. Research indicates this is a known manufacturing defect, and I possess documentation from the customer support program confirming coverage for this issue in vehicles of this model year. However, the Lexus dealership and service advisors refuse to acknowledge this coverage and saying that it is expired. Therefore, I require guidance on how to proceed with resolving this matter.

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