NHTSA Complaint #11645099 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact attempted to jumpstart the vehicle but was unsuccessful. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the starter had failed. The starter was replaced; however, several days later, the failure recurred. The vehicle was towed back to the same mechanic, where it was diagnosed for a second time. The contact was advised that coolant intrusion had caused the engine to fail, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.