NHTSA Complaint #11645042 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the engine started to overheat with the temperature gauge indicating that the engine was hot(H). The contact stated that the engine shut off with the "Engine Temperature High, Stop Safely" message was displayed. The contact later discovered that upon inspection of the vehicle, that coolant was leaking from the valve cover. Upon investigation, the contact discovered NHTSA Campaign Number: 12V551000 (ENGINE AND ENGINE COOLING); which the contact related to the failure. The dealer was notified of the failure but offered no assistance. The contact called the manufacturer who informed the contact that the vehicle was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 128,000.