NHTSA Complaint #11645041 — 2020 TESLA MODEL 3

The passenger-side seatbelt system in my Tesla Model 3 (bought Dec 2020) has been malfunctioning repeatedly. The vehicle displays a "Front passenger safety restraint system fault” warning, even when no one is on the passenger side. This issue has persisted despite multiple repair attempts by Tesla during the warranty period, but they have been unable to resolve it. Safety Concern: A malfunctioning seatbelt system is a serious safety hazard, as it could result in the seatbelt failing to function properly in an accident, potentially putting the passenger at greater risk of injury or death. Additionally, the fault warning may prevent proper airbag deployment or create a distraction for the driver while operating the vehicle. Attempts to Fix & Verification: Tesla has attempted multiple repairs but has not been able to fix the issue. According to Tesla, this is a common issue with this model, which raises concerns about a wider systemic defect. The problem is persistent and ongoing, making the vehicle unreliable and unsafe for passengers. Warning & Symptoms: The seatbelt fault warning appears randomly but frequently while driving. Tesla attempted to fix this issue as early as June of 2023, and has remained unresolved despite 4 or more service visits. We might have asked Tesla to work on this issue even earlier and more times since we're unable to pull up repair history before this due to their system error. This issue requires immediate investigation to determine if it is a broader safety defect affecting other Tesla vehicles and if a recall or mandatory repair is necessary.