NHTSA Complaint #11644765 — 2023 NISSAN ROGUE

• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)