NHTSA Complaint #11644575 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while his wife was driving 35 MPH, the vehicle hesitated. In addition, while attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The “Engine Fault - Service Now” warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shifter cable had failed, and the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance, and informed the contact that the recall was closed. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 16,821.