NHTSA Complaint #11644158 — 2017 BMW X3

The contact owns a 2017 BMW X3. The contact stated that while driving at 29 MPH, the engine overheated. The vehicle lost motive power and stalled. There was smoke coming from the vehicle. The contact was unaware of any warning lights being illuminated. The contact received notification of the NHTSA Campaign Number (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Tom Hesser BMW (1001 N Washington Ave, Scranton, PA 18509); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.