NHTSA Complaint #11644155 — 2015 FORD EXPLORER

We received the February 2024 notice but not the July 2025 recall notice stating the parts were available. We took our vehicle in for other work during August 2024 and Helena Motors took our A-pillar appliqué trim off without notifying us. They said it was loose but we hadn’t notice that. In fact, my spouse cleaned the windshield and pillars the day before are appointment and the A-pillar trim was tight. They said they didn’t have the parts for replacement but would order them and contact us. We contacted them in September and they said the part wasn’t ordered but they would order it and let us know when it was in. This behavior has continued and we still don’t have the replacement part on the spot where they removed the part. We have been getting the runaround from Helena Motors for six and half months. Employees that are suppose to be getting the parts don’t return calls.