NHTSA Complaint #11643888 — 2017 CHRYSLER PACIFICA

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle shuddered and lost motive power. The contact was able to coast to the side of the road. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor needed to be replaced, and the engine control software needed to be updated. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); and linked the failure to the recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 128,700.