NHTSA Complaint #11643693 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that the vehicle was experiencing excessive oil consumption, and the low oil pressure warning light failed to illuminate as needed. The contact stated that upon starting the vehicle at the gas station, the vehicle made an abnormal sound. The contact checked the oil level and became aware that there was no oil in the engine. There was no warning light illuminated. Additionally, the contact stated that while driving at an undisclosed speed, there was dark smoke coming out of the exhaust pipe. The contact pulled over to the side of the road, where the contact became aware that there was no oil in the engine. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer advised the contact to check the oil level daily. The dealer informed the contact that the engine replacement was not covered under warranty. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for assistance. The failure mileage was approximately 31,000.