NHTSA Complaint #11643680 — 2018 RAM 2500

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11643680
Vehicle 2018 RAM 2500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AK

Consumer Description

The GPS on the Uconnect radio has failed and the map, compass, and clock do not work. This is a know problem on this radio. The radio loses the ICCID number and the STAR TSB says to replace the radio. The issue is when I travel somewhere and need a map, now I have to look at my phone while driving. This is just as bad as texting. The Ram customer care says the TSB for this issue covers other vehicles but not the RAM truck. The cost to replace the radio is very expensive and I cannot afford to replace it. RAM truck will not help me out. What can be done about this issue. Lots of RAM truck owners are experiencing this issue. The issue started when my truck has about 3900 miles on it. The dealer in the Wasilla AK location was not able to troubleshoot this issue because they were short staffed. I finally decided to take it to another dealer located in Anchorage about 50 miles away.

Related Complaints for the 2018 RAM 2500

Other ELECTRICAL SYSTEM Complaints

#11719732 I am submitting this complaint about Safety Recall C4B / NHTSA 24V‑896 for my 2018 Ram 2500 (VIN: 3C6UR5CL4JG333543)....
#11717803 The warning lights have been on for months indicating the ABS is malfunctioning, we have had it to the dealership ga...
#11711604 Been getting abs warning alarm for over 2 years and no fix in site. Also cruise does not function when in alarm bee...
#11710746 The vehicle had multiple unresolved safety defects from the time of purchase. The radio and electrical system never f...
#11710119 I own a 2018 Ram 2500 equipped with the 6.7L Cummins diesel engine that I purchased brand new in Iowa. For approximat...

Recent Complaints for the 2018 RAM 2500

#11719709 SERVICE BRAKES My HCU is out and constantly dinging at me for no traction control and ABS. I know this is recalled and I have been w...
#11719732 SERVICE BRAKES I am submitting this complaint about Safety Recall C4B / NHTSA 24V‑896 for my 2018 Ram 2500 (VIN: 3C6UR5CL4JG333543)....
#11719709 SUSPENSION My HCU is out and constantly dinging at me for no traction control and ABS. I know this is recalled and I have been w...
#11719732 VEHICLE SPEED CONTROL I am submitting this complaint about Safety Recall C4B / NHTSA 24V‑896 for my 2018 Ram 2500 (VIN: 3C6UR5CL4JG333543)....
#11719295 SERVICE BRAKES, HYDRAULIC The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brak...
Check any vehicle history by VIN - Free vehicle history report